FAQS

How quickly do you deliver?

Orders are usually dispatched next day unless an item is temporarily out of stock, in which case we will contact you and offer a timescale for delivery, an alternative or a refund. If your order is urgent, tell us! We will always do our very best to help - but you may incurr extra postage charges.

I've just received my order and I just don't like it as much as I though I would. What can I do?

Just return it! Our mail order guarantee is unconditional. Please return the item/s in perfect condition within 14 days and we will refund you with a smile. We cannot, however, refund your postage.

I have just received my order and it is damaged/broken. What should I do?

All items leave 'home' in perfect condition, although we are occasionally vunerable to human error! Please return the item/s to us without delay - please make a note of the condition of the packaging on arrival if possible. We will either replace the item or give you a full refund, including your postage costs, depending on your choice.

I placed my order ten days ago and haven't received anything!

Contact us as soon as possible - parcels do occasionally get lost in the post and we need to know!

What do you charge for postage and packing?

To UK addresses - £4 for 1 ITEM, £6 for 2-3 items and £12 for 4+ items. Delivery will be by first class recorded post (needs to be signed for) taking 2-3 days, or next day is available at extra cost if required.

For orders to Europe, the USA, and anywhere else in the world, the cost is worked out according to the weight of your order. This is automatically added at the checkout.

Is everything you sell available on the website?

No. We have so many items in the retail shop, which are constantly being added to that its impossible to get them all on the website. Therefore if you can't see something particular please ring or email as we can advise if its in stock or if we can get it. Plus its always worth paying us a visit if you are in the area.

Do you have a paper catalogue?

No sorry website only!

My order has been delayed and I am worried that you have charged my card!

We never charge your card until your goods are ready to dispatch.