Returns and Exchanges

We want you to love your new dance shoes. But if they're not quite right, we're happy to help with a return or exchange.

Whether you've chosen the wrong size, changed your mind or simply decided they're not for you, here's everything you need to know.

Returns

How to return an item

1. Complete our returns form

Click below to fill out our online returns form to let us know that you'd like to return your item.

[RETURNS FORM]

Please wait to receive a confirmation from Wowdancer before proceeding to step 2.

2. Package your item

Please package your shoes securely and, where possible, use the original shoe box and packaging.

Please include a note inside your parcel with your full name and order number. This helps us quickly identify your return and process your refund or exchange.

Please don't attach postage labels or tape directly to the shoe box.

3. Post your return

You are responsible for arranging and paying for the postage to return your item to us.

We recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed.

Wowdancer cannot accept responsibility for parcels that are lost, delayed or damaged while in transit to us, so we strongly recommend using a tracked and insured service where appropriate.

Returns address:
Wowdancer Returns
5 Longfield Close,
Williton,
Taunton,
Somerset,
TA44PQ

4. We'll process your refund

Once your return arrives, we'll check the item and, provided it meets our returns conditions, process your refund to the original payment method.

We'll email you once your return has been processed.

Before sending your shoes back

To make sure we're able to accept your return:

  • Shoes must only have been tried on indoors, preferably on a clean, carpeted or non-marking surface.
  • Shoes must not have been worn for dancing or outdoors.
  • Shoes must be returned in their original condition.
  • Please include a note inside your parcel with your full name and order number.
  • Please include the original shoe box and packaging where possible.
  • Package your shoes securely to prevent damage during transit.
  • Remove any old postage labels from your parcel.

Please don't return shoes that have been worn, marked, scuffed or damaged, as we may not be able to accept them.

How long do I have to return my order?

For online purchases, you have a statutory right to cancel your order within 14 days of receiving your goods, without having to give a reason. You then have a further 14 days to return the goods after notifying us of your cancellation.

Some exclusions and conditions apply, so please see our full terms and conditions for further information.

If you're returning an item because it is faulty or not as described, please contact us before sending it back so we can advise you on the next steps.

Refunds

Once your return has been received and checked, we'll process your refund to the original payment method.

Please allow a little time for the refund to appear in your account, depending on your payment provider.

If you are returning your order under your statutory cancellation rights, the applicable original delivery charge will not be refunded, in accordance with our terms and conditions.

Return postage is your responsibility, unless the item is faulty, damaged or not as described.

Returning a faulty or incorrect item

If you've received an item that is faulty, damaged or different from what you ordered, please contact us before returning it.

We'll work with you to put things right and, where appropriate, arrange or reimburse reasonable return postage costs.

Please include your order number and, if possible, photographs showing the problem.

[CONTACT US]

What happens after I send my return?

Keep your proof of postage and tracking information until we've confirmed that your return has been received.

Once your parcel arrives, we'll inspect the item and process your refund.

We'll email you to confirm when your refund has been processed.

Exchanges

How to exchange an item

1. Complete our returns form

Complete our online exchange form to let us know that you'd like to exchange your item and what you'd like instead.

[EXCHANGE FORM]

Please wait to receive a confirmation from Wowdancer before proceeding to step 2.

2. Package your item

Please package your shoes securely and, where possible, use the original shoe box and packaging.

Please include a note inside your parcel with your full name and order number. This helps us quickly identify your return and process your refund or exchange.

Please don't attach postage labels or tape directly to the shoe box.

3. Post your return

You are responsible for arranging and paying for the postage to return your item to us.

We recommend using a tracked postal service and keeping your proof of postage until your return has been received and processed.

Wowdancer cannot accept responsibility for parcels that are lost, delayed or damaged while in transit to us, so we strongly recommend using a tracked and insured service where appropriate.

Returns address:
Wowdancer Returns
5 Longfield Close,
Williton,
Taunton,
Somerset,
TA44PQ

4. Purchase Exchange Postage

You will also need to purchase Exchange Postage from the Wowdancer website.

This covers the cost of sending your replacement item to you.

[PURCHASE EXCHANGE POSTAGE]

Please note: the postage you pay to return your original item and the Exchange Postage are two separate costs.

5. We'll send your replacement

Once we receive and check your original item, we'll arrange your exchange.

Your replacement item will be sent to the delivery address on your order using the Exchange Postage you've purchased.

We'll email you when your replacement has been dispatched.

 

Before sending your shoes back

To make sure we're able to accept your return:

  • Shoes must only have been tried on indoors, preferably on a clean, carpeted or non-marking surface.
  • Shoes must not have been worn for dancing or outdoors.
  • Shoes must be returned in their original condition.
  • Please include a note inside your parcel with your full name and order number.
  • Please include the original shoe box and packaging where possible.
  • Package your shoes securely to prevent damage during transit.
  • Remove any old postage labels from your parcel.

Please don't return shoes that have been worn, marked, scuffed or damaged, as we may not be able to accept them.

What if my replacement costs more or less than my original order?

If your replacement item is more expensive, we'll contact you to arrange payment of the difference.

If your replacement item is cheaper, we'll refund you the difference.

If you're exchanging for an item of the same value, there will be no additional charge for the item itself.

What happens after I send my item to be exchanged?

Keep your proof of postage and tracking information until we've confirmed that your return has been received.

Once your original item arrives, we'll check it and process your exchange.

Your replacement will then be dispatched using the Exchange Postage you've purchased.

We'll email you when your replacement has been sent.

Need help?

If you're unsure whether your item is suitable for an exchange, or you're not sure which Exchange Postage option to purchase, please contact us before sending your item back.

[CONTACT US]

Terms and Conditions

These terms apply to purchases made through the Wowdancer website and do not affect your statutory rights under UK consumer law.


Change-of-mind returns

  • For online purchases, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. Once you have notified us that you wish to cancel, you normally have a further 14 days to return the goods.
  • To request a return, please complete our online Returns Form or contact us directly.
  • Return postage is your responsibility for change-of-mind returns, provided this was made clear before purchase. We recommend using a tracked service and keeping your proof of postage.


Condition of returned items

  • You may try shoes on indoors on a clean, non-marking surface to check their size and fit, just as you would in a shop. Shoes must not have been worn for dancing or outdoors and should be returned in their original condition.
  • Please include the original shoe box and packaging where possible.
  • If an item has been handled beyond what is reasonably necessary to inspect it, we may be entitled to make a deduction from your refund to reflect any reduction in value.


Returning an item

  • Please use the instructions above to start a return. You must wait for confirmation from Wowdancer before sending your item back. Once your return has been accepted, we'll provide you with the information you need to send your item to us.
  • Once we have received and checked your item, your refund will normally be made to the original payment method.
  • Please be aware that where you are exercising your statutory cancellation rights, original standard delivery charge will not be refunded.


Exchanges

  • Please use the instructions above to request an exchange. You must wait for confirmation from Wowdancer before sending your original item back. You are responsible for the cost of returning your original item to us.
  • You must also purchase Exchange Postage from the Wowdancer website. This covers the cost of sending your replacement item to you. Please note, return postage and Exchange Postage are two separate costs.
  • If your replacement item costs more, we'll contact you for the difference. If it costs less, we'll refund the difference.


Faulty, damaged or incorrect items

  • If your item is faulty, damaged or incorrect, please contact us before returning it or filling out a returns form.
  • Your statutory rights under the Consumer Rights Act 2015 apply. Depending on the circumstances, you may be entitled to a replacement, price reduction or refund. Where Wowdancer is responsible for the problem, we will arrange the appropriate return process and cover any return costs we are legally responsible for.
  • Please do not purchase Exchange Postage for a faulty, damaged or incorrectly supplied item unless we ask you to.


Important information

  • Please keep your proof of postage until your return or exchange has been completed. 
  • Sale items have the same statutory consumer rights as full-price items.
  • Nothing in these terms limits or excludes your statutory rights under UK consumer law.
  • If you have any questions about returning or exchanging your order, please contact us using the details on our contact page before sending your item back.